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Medieval Helpdesk ยป Book

A monk intorduces the latest innovation: a book (Norwegian with English subtitles) — and the problems at hand when compared with the established scroll ...

 

 

Transcription of the video (text):

Helpdesk
Hello? Are you Brother Ansgar?
User
Ah, yes, hello. How are you doing?
Helpdesk
Fine. What's the matter?
User
Well, it's this thing. Would you like to sit down?
Helpdesk
Thanks. [sits down in front of "the problem"]
User
I haven't been able to do anything the whole morning because of this.
Helpdesk
I see. Well, I'm sorry.
We are introducing this new system and everybody wants help immediately.
Eh ... so you can't use it?
User
Right, it has just been laying here.
Helpdesk
Have you tried to open it?
User
Open it?! If it's that simple, I would not called helpdesk, would I?
Would you like a cup of hot water?
Helpdesk
No thanks. This will be done quickly.
Let me see, you just do like this.
And now, you have started.
User
Yeah. I made it that far myself!
But then I stopped because I was afraid some of the text would disappear.
So I was afraid to go on.
Helpdesk
Okay. Well you see: in this thing there are saved several hundred pages of text.
So to proceed you just grab one sheet of paper and turn it over like this.
User
Ok so it ends here ... and then it continues here!
Aha, but if I want to go back?
Helpdesk
Then you just turn the page back by holding the paper here ....
And then you are back to where you were.
User
That is great. But when I finish, what do I do then?
Helpdesk
Then you just fold the cover like this.
Now it's closed and everything is save inside it.
User
So you are sure I won't loose any of the text?
Helpdesk
No, no. Everything is safe, unless you set fire to the whole thing. Which isn't very likely?
User
When you are used to paper rolls it takes some time to convert to turn the pages of a - beek.
Helpdesk
Book. But then everything is ok?
User
Yeah, just one last thing.
Let's run through it once before you leave.
I open it like this. And then I ... how did you say?
Helpdesk
Turn the page.
User
I turn the page back and forth.
And when I'm finished I just close it.
Nice. Thank you.
Helpdesk
Great. Bye ...
User
Hey, wait! I can't believe ... it's like this again. I can't open it.
Helpdesk
You are doing it with the wrong side up.
User
What do you mean, "wrong"?
Helpdesk
You have to open it from the other side.
User
So it does matter which way you open it?
Helpdesk
Yes. You have to open it from this side.
User
I see.
Helpdesk
Have you read the manual?
User
Manual?
Helpdesk
Yeah. It comes with this guide for users. Here it is.
User
Yes, but this has the same problems. I can't seem to open it.
Helpdesk
Oh, we hadn't thought about that.

 

Computer Helpdesk

Welcome To The Internet Helpdesk: live performance by Wes Borg (approximately 7 minutes) about how difficult it is, to have a job at a helpdesk. Conclusion: » Buy a Mac!